Frequently Asked Questions (FAQ)

Signing up at Onluck is quick and easy! Simply click the “Sign Up” button, complete the registration form with your basic details, confirm your email, and you’ll be ready to play in no time.

No. Each player may only have one account. Keeping a single account helps you earn more loyalty points, increase your VIP level, unlock bigger cashback offers, and enjoy exclusive rewards.

We’re sorry to see you go, but we respect your decision. If you want to pause or permanently close your account, please contact our support team. You can request a temporary cooling-off period or a longer self-exclusion anytime.

Activating your welcome reward is easy:

1. Log in to your Onluck Casino account.
2. Enter the promo code LUCKYFRST.
3. Deposit at least 20 EUR/USD or 30 CAD/AUD/NZD.
4. Instantly receive a 120% match on your first deposit plus 100 FS in Gold Rush with Johnny Cash (BGaming)!

Onluck offers daily cashback of up to 20%! To qualify:

1. Play and deposit within the same day (00:00–23:59 UTC).
2. Your net loss must be at least 30 EUR/USD or equivalent.
3. Your cashback (up to 20%) will be credited automatically the next day at 00:10 UTC.
4. You have 3 days to wager the cashback amount 3 times before withdrawal.

Each reward comes with specific terms and conditions. Double-check wagering requirements, bet limits, and validity periods. If these requirements are not met, you may not be able to withdraw the reward amount.

A wager is the amount you must bet to unlock your reward for withdrawal. For instance, if your bonus is €100 with a 40x wager, you’ll need to place bets totaling €4,000 (100 × 40) before you can withdraw the reward funds.

We support a wide range of currencies:CAD, EUR, USD, AUD, NZD, GBP.

Making a deposit is quick and easy:

1. Click “Deposit” in the left-side menu.
2. Choose your preferred payment method and amount.
3. Fill in any required details.
4. Add your promo code if you have one — like the LUCKYFRST code for new players.

Complete the transaction and start playing instantly!

• Minimum deposit: 20 EUR/USD or equivalent;
• Minimum withdrawal: 30 EUR/USD or equivalent;
• Maximum withdrawal per transaction: 10,000 EUR/USD or equivalent.

Full details are available in our Terms & Conditions or directly in your Wallet during transactions.

Onluck processes withdrawal requests within 48 hours. Processing times may vary depending on your chosen payment method. For specifics, check the details in your Wallet.

No fees. Onluck doesn’t charge commissions on deposits or withdrawals.

Make sure the following are completed before withdrawing:

1. Your account is fully verified.
2. You haven’t exceeded transaction or withdrawal limits (daily, weekly, monthly).
3. Your deposit has been wagered at least 3 times (a standard measure to prevent money laundering).

Absolutely. Onluck is committed to responsible gaming. If you want to set deposit limits, wager caps, or take a break, our support team is here to help. Your privacy is always respected. Learn more on our Responsible Gaming page.

Absolutely. At Onluck, fairness is non-negotiable. We work only with trusted, world-class software providers to deliver top-notch gambling experiences. Our entire game collection — over 15,000 titles — runs on certified random number generators (RNGs), ensuring every spin, card, or roll is 100% fair and truly random.

Yes, you can! Most of our games have a Demo Mode. Just click “Demo” to enjoy the game for free, practice your strategy, or simply have fun without any risk.

No need to stress. If a game freezes mid-round, the round continues to play out on the provider’s side. Any result — win or lose — will be credited to your account balance as normal.

Don’t worry. If you accidentally close a game or it crashes, your last bet was accepted and played through. Any winnings will be automatically credited to your balance. You can check the outcome in your Game History.
If you don’t see the round there, it means it was canceled and your stake was safely returned to your account.

Absolutely. Onluck operates under a recognized international gaming license and uses advanced encryption technologies to keep your personal and financial data secure at all times. We also work with trusted payment providers to ensure every transaction is protected.

You’re never far from help. You can reach us anytime at [email protected]. Or stay right on the site — just scroll to the footer, click “Support”, and submit your request. Prefer a faster chat? Our Live Chat team is ready to assist you.

It happens! Simply head to the Forgot Password page, enter your email address, and we’ll send you clear, step-by-step instructions to reset it. You’ll be back in the game in no time.